Tag: Call Recording

How the Channel are Solving Challenges in Healthcare in the Age of COVID-19

“The entire healthcare sector is clearly facing challenges the scale and nature of which have never been seen before”, says Simon Whatley, Director of Sales Operations at Tollring. “This means that now, more than ever, the channel has a role to play in making it easy and affordable to roll out solutions that make resource…

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How Data-Driven Management Can Help Your Remote Workers to Survive and Thrive in Uncertain Times

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…

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Tollring’s iCall Suite Analytics Available for Free Until 1st June 2020

Uxbridge, UK 14th April 2020: In response to these challenging times, Tollring is supporting partners by offering new iCall Suite Analytics licences free of charge for new and existing customers until 1st June 2020. Tollring is also running a series of free weekly webinars to support this initiative, showing businesses how, in practise, they can…

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Private or public cloud – does it matter?

The choice of private cloud vs. public cloud is still very much subjective, with no ‘right’ answer – it depends heavily on a service provider’s priorities, vertical markets served, differentiation strategy, and approach to customer experience.   While a public cloud approach is generally quicker to get up and running and will reduce support and maintenance…

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Top three trends shaping the workplace today, and the role of the channel

Customer Experience  Companies that already understand the value of a CX-first approach know that it requires a mindset of continuous improvement across the whole business. Ultimately, everyone in a business influences customer experience, even if they aren’t a designated touchpoint for the customer. Maintaining a CX-focus will re-shape the workplace in almost every aspect. Customer…

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Call Recording 2020: Delivering Compliance and Customer Experience via the Cloud

Call recording compliance In recent years, much of the drive for compliant call recording has been around meeting GDPR, but requirements are continuing to evolve as understanding of the regulation improves. One key challenge is complexity, and making adherence to policy simple for every business. This requires effective call flow policy management to facilitate decision-making…

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