Tag: Call Recording

Adapting Your Tech Portfolio for Success in the Channel

The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More

2024 Trends: How AI is Redefining the Telecoms Landscape for Service Providers

Exploring the Transition from 'Cloud' to 'AI' It wasn’t long ago that the term 'cloud' dominated the tech scene, yet its practical application remained somewhat enigmatic. Today, the spotlight has shifted to AI, yet similar ambiguity surrounds its integration into a channel provider's business, scope for monetisation and its value for customers. 2024 will deliver...Read More

Tollring unveils iCall Suite Call Analytics for Microsoft Teams at Cavell Enable

Tollring’s iCall Suite Call Analytics for Microsoft Teams will be showcased for the first time to service providers attending the Cavell Enable event at London’s Bishopsgate on 28 November 2023.  The application will be on general availability globally from this date. iCall Suite call analytics is simple to deploy and seamlessly integrates natively with Teams...Read More
Recording Analytics Software with Artificial Intelligence

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More

Evolutionary Strategies for the Telecoms Channel: Meeting Modern Business Needs

Creating a Full-Service Brand Experience The MSP landscape is evolving. Simply reselling technology and making a margin is no longer a viable option, the channel must focus on differentiation. We are seeing increasing focus on best of breed technologies, ensuring they can deliver value to their customers by leveraging technology (mobile, UCaaS and consultancy) and…

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Tollring Launches iCall Suite Call Analytics for Microsoft Teams

Uxbridge, UK – 19 September 2023: Tollring launches iCall Suite call analytics for Microsoft Teams Phone to help businesses understand and improve customer experience. iCall Suite for Teams adds significant value to a resellers’ Microsoft portfolio, increasing customer ARPU and retention in a highly competitive market. During the first half of 2023, the Microsoft Teams…

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