Tag: Call Recording

Tollring Launches New Contact Centre Solution for Mid-Market

Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…

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Stupers, Distributor of Panasonic in the Benelux, Signs Partnership with Tollring

Uxbridge, UK – 1st October 2020: Stupers, a leading distributor of Panasonic in Benelux, has partnered with Tollring, a global leader in call analytics and call recording services. The new partnership addresses the increase in demand for conversation analysis and call recording solutions, driven partly by the rise of employees working remotely in the Benelux….

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Critical Metrics for Managing a Business and Retaining Customers in a Pandemic

Tollring has navigated its way through the current situation using a combination of its own iCall Suite and Microsoft Teams to ensure its people can manage effectively and in turn, deliver a good service to customers, and it is clear that if you have the right tools, you can understand how to handle any changes…

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Tollring Announces Innovative Analytics Subscription Model to Meet Market Demand

Uxbridge, UK – 15th June 2020 – Tollring launches a new simple, flexible, and scalable subscription licensing model for its iCall Suite analytics and call recording service to make business critical customer interaction data accessible to as many people as possible. Tollring has reengineered iCall Suite around its users, enabling them to subscribe to the…

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How the Channel are Solving Challenges in Healthcare in the Age of COVID-19

“The entire healthcare sector is clearly facing challenges the scale and nature of which have never been seen before”, says Simon Whatley, Director of Sales Operations at Tollring. “This means that now, more than ever, the channel has a role to play in making it easy and affordable to roll out solutions that make resource…

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How Data-Driven Management Can Help Your Remote Workers to Survive and Thrive in Uncertain Times

Businesses have leapt from having a ‘work from home’ policy to now everyone being at home. It’s a completely new experience and not an experiment that many companies would want to try in normal times. Many of these may also be looking at how they can maintain some sort of oversight to ensure that staff…

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