Tag: Call Recording

HomeCall Recording
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Cloud, Customer Experience (CX), Microsoft Teams, Service Providers, teams phone, Third-Party Vendors, Uncategorised, Unified Communications
December 13, 2024

Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

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IP CoSell Eligble
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), Data Analysis, iCall Suite for Teams, Microsoft Teams, Service Providers, Unified Communications
November 28, 2024

Tollring Achieves Microsoft Azure IP Co-Sell Eligibility Status Across its Full Analytics 365 Portfolio

Tollring is proud to announce that all three of our SaaS Analytics 365 solutions for Microsoft Teams – Call Analytics, Call Recording with AI Analytics and Collaboration Analytics – have attained Microsoft Azure IP Co-Sell Eligibility status. This valuable qualification enables Tollring’s Analytics 365 Suite to add value to end customers whilst reducing their Microsoft Azure…

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 James Sharrattin Analytics, call analytics, Call Recording, Cloud, Customer Experience (CX), Microsoft Teams, Service Providers, Unified Communications
October 25, 2024

Make-A-Wish UK Enhances Operational Efficiency and Engagement with Tollring’s Advanced Call Analytics for Microsoft Teams

Make-A-Wish UK, one of the UK’s most esteemed children’s charities, has embarked on a transformative digital journey by implementing Analytics 365 Call Analytics and Call Recording for Microsoft Teams. This initiative aims to enhance the charity’s communications and support systems, ultimately improving operational efficiency and strengthening relationships with supporters and families. Elevating Communication Effectiveness The…

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 James Sharrattin Analytics, Call Management, Call Recording, Customer Experience (CX), Microsoft Teams, Service Providers, Unified Communications
October 16, 2024

Strengthening Reseller and MSP Relationships: The Key to Thriving in the UC Space

The unified communications (UC) market is undergoing a rapid transformation, driven by the rise of platforms like Microsoft Teams. These changes are reshaping the dynamics between vendors and their reseller and MSP partners. As these relationships evolve, so do the challenges and opportunities. How Tollring’s Reseller Relationships Have Evolved In the past three years, Tollring…

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 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Customer Experience (CX), Microsoft Teams, Unified Communications
June 25, 2024

SIPPIO Launches New Customer Experience Enhancements for Microsoft Teams in Collaboration with Tollring

Annapolis, MD – June 25, 2024 — SIPPIO, the global leader in enabling external calling on Microsoft Teams & Zoom, has today announced the general availability of SIPPIO CX. This suite of services, which significantly enhances the customer experience delivered through Microsoft Teams, was first showcased at Channel Partners Expo in March. New suite of services...Read More
 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Service Providers, Unified Communications
June 25, 2024

Dstny signs three-year call recording deal with Tollring

Uxbridge, UK – 25 June 2024: Tollring has extended its longstanding relationship with Dstny by securing a new three-year contract to deliver its latest call recording solution to Dstny’s pan-European service providers. Dstny, a leading European cloud business communications provider, has been working with Tollring since Dstny’s acquisition of Telepo in 2021.  The contract renewal...Read More
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