Natural Language Query (NLQ) stands to make a huge impact. NLQ is an AI-driven capability that allows users to ask questions about data in their everyday language. Unlike traditional interfaces that require rigid, predefined inputs (or carefully considered prompts), NLQ can interpret natural language questions, translate them into structured queries, and then retrieve accurate and…
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As the Microsoft Teams marketplace becomes more saturated, telecom resellers must go beyond offering just basic calling and video tools. To truly stand out and remain relevant, they need to adopt strategic approaches that deliver genuine business value—not just functionality. By embracing AI, supporting hybrid telephony models, and strengthening compliance capabilities, resellers can set themselves…
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We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…
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Navigating Changes: The Greatest Differences In The Last 12 Months The most significant change is that more people have returned to the office. Whilst there are many who are still remote, more people are back in the office, both willingly and reluctantly. In addition, companies have been more willing to recruit remotely than before. This…
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London, UK – August 1, 2024 – In a move set to transform the landscape of voice analytics and recording, Micro Plus Software Ltd, operating as Tollring, has entered a strategic equity alliance with Amity Solutions. This collaboration aims to fast-track the development of innovative Generative-AI powered applications, enhancing Tollring’s product offerings and global reach….
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