Tag: Business Intelligence
Top challenges and opportunities facing channel providers in 2023
The ability to work from anywhere will continue to be a major priority this year and with that in mind the channel providers, whether its resellers or MSPs its important to ensure they can deliver the right level of capabilities and value across their customer’s whole organisation. In this post we’ll be discussing some of…
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Exploring the Future of the Business Communications Landscape
In this blog we’ll be exploring the business communications landscape, with insight into UC, CC and collaboration and conferencing technologies as well as exploring whether the line between UC, CC, Collaboration and conferences technologies is blurring. The future of Unified Communications and new innovations that are driving it The UC landscape is packed with innovations….
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Striking the Balance: Automation and Self-Service Interactions for Customer Experience
When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm. Successful CX is a result of well-thought–through customer journeys. Automation…
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Tollring’s 8.4 million endpoints mark another great year for business analytics
Uxbridge, UK – 11 July 2022: Tollring reports that it now monitors over 8.4 million cloud endpoints globally across its entire portfolio of cloud business analytics, call recording and telecoms fraud protection services. The company has expanded its business in all regions, with customer growth exceeding 50% across both Europe and APAC within the past…
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The evolution of business communication analytics
Data analytics empowers personalisation of information, to enable the right people to be informed in the right way, at the right time. For analytics to be valuable, access needs to be seamless, easy and fully integrated with the technology ecosystem users already know and use. Data and statistics are old news – almost a ‘given’…
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