What changed for salespeople in 2021? Salespeople have had to adapt rapidly to remote selling. Fortunately, the channel has been at the forefront of adopting the latest tools and technologies to exploit this new virtual selling environment. With customers relying on technology to survive, many channel businesses have achieved excellent results over the past 18…
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Uxbridge, UK – 12th October 2021: Hilary Oliver has been appointed to the position of Chief Marketing and Experience Officer at Tollring. The appointment confirms Tollring’s commitment to prioritising customer experience globally across all products and services and its importance for its partners and their customers. As CMXO, Hilary is responsible for driving marketing and…
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The CCaaS Market Opportunity – Just for Large Contact Centres? The exciting thing about Contact Centre as a Service is it makes call centre functionality accessible and affordable to all types of organisations. It is particularly beneficial to mid-market organisations with around 150 to 350 employees. This size of business tends to have multiple customer-facing…
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It’s hard to think of any type of business that doesn’t need to be mindful of regulatory compliance. Whether it’s GDPR that affects a whole continent, or HIPAA which affects one industry in one geographical area, the requirement for compliance has a major impact on operational processes and systems for businesses of any size. The…
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Adapting to the pandemic Although we have always promoted part-remote working for our sales team, the change to working practices has been a real eye opener and we’ve introduced tools and new ways of working that are hugely positive. For customer and partner engagement, our operations have become more time and cost-efficient with less travel…
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A key driver behind UC in the contact centre is to improve information flow and collaboration between teams. This is essential to deliver excellent customer experience, and the contact centre is a prime example of where fluid and open collaboration pays dividends. One of the well-established metrics for contact centre performance is first contact resolution….
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