More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…
Read More
Tollring sees the adoption of the General Data Protection Regulation (GDPR) as an evolution of data protection rather than a revolution. The need for consent underpins GDPR. Applying to any organisation that does business with the EU, GDPR regulation is focused on the rights of the individual, including; the right to be ignored, to be…
Read More
Tollring advocates the importance of integrating call recording with analytics to maximise the understanding of customer interactions across the business. Companies can maximise customer intelligence by analysing inbound and outbound calls regularly to identify issues, improve performance and establish trends. As analytics solutions make rapid advancements leveraging cloud technology, compliance will be better served. With…
Read More
With the GDPR deadline looming on 25th May 2018, businesses need to understand their role as a processor or controller of data under the terms of the new regulation, to appreciate how it affects them. Channel partners will need to rely on suppliers like Tollring to inform them on how their solutions facilitate GDPR compliance….
Read More
Ease of use is a key requirement for any provisioning portal; it should be simple for resellers to provision new customers, easy to manage billing, and analytics should provide visibility of activity and usage. However as a service delivery tool, resellers should leverage their self-service portals to add value to their relationships with customers. Rather…
Read More
What is MiFID II? MiFID II legislation comes in to force on 3rd January 2018 for regulated companies in the financial services sector. When MiFID II becomes law, those companies affected will be required to adhere to a set of requirements when conversations are recorded. MiFID II compliance expands the need for comprehensive recording of…
Read More