To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…
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Tollring is taking major steps to tackle the issue of fraud in cloud telephony. Alongside new Fraud and Credit Management tools within its iCall Suite 2016 analytics platform, the company has joined key players in the fight against fraud including the Internet Telephony Services Providers’ Association (ITSPA), the Telecommunications UK Fraud Forum (TUFF) and the…
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To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…
Read MoreCarl Boraman, Commercial Director at Tollring looks at how the latest billing services need to offer a high level of management information. The nature of billing services has changed with the growth of apps and managed services. Enterprise customers are looking to be billed for services in a clear and accurate way so that they…
Read MoreCarl Boraman, Commercial Director at Tollring takes a look at the sales opportunities for channel partners as we approach the next IT revolution. Often called the Third Platform by analyst firms, this revolution is where the four technologies of mobile computing, social networking, cloud services and Big Data analytics come together. Increased worker mobility is…
Read MoreTollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection. Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…
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