Carl Boraman – Commercial Director Hybrid Cloud is incredibly important since it enables companies to transition into the cloud. As a disruptive rather than destructive technology, it allows organisations to experiment and to build cloud services on to their existing services. This is particularly important for larger private and public sector organisations with extensive data…
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Today Tollring was announced finalist in two categories at the Comms Business Awards 2016. Tollring has been shortlisted for their iCall Suite product in the Channel Product of the Year (Software) category and this year Tony Martino, MD, has also been nominated for the Channel Entrepreneur of the Year award. Tollring is looking forward to…
Read MoreWe are keen to hear from you if you have written any iCall Suite end user case studies. Why?We can help you to extend the life of the case study by promoting it on social media, posting it on our website or by turning it into press coverage. How? We will promote your case study…
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Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…
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Call recording is a powerful business tool, particularly when integrated with call analytics. In particular, call recording provides clear advantages for service-centric organisations with a focus on customer service, such as legal firms, insurance companies, call centres, public agencies, health centres, doctors surgeries and any FCA regulated company that is legally bound to record calls….
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Tollring is delighted to be announced finalist in the category Most Innovative SMB Product of the Year at the UK Cloud Awards 2016.Tollring entered iCall Suite, their fully integrated cloud call analytics and recording solution, and is looking forward to the awards ceremony on April 12th. View the UK Cloud Awards 2016 shortlist online:http://www.ukcloudawards.co.uk/2016-shortlist
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