The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud. Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…
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Tollring has been shortlisted for the Vendor category ‘Best Partner Programme’ award at the well regarded Comms Dealer Sales & Marketing Awards. Tollring is hoping to be recognised for its tailored partner programmes and rapid go-to-market support at the awards awards presentation luncheon which will take place on May 4th at the Park Lane Hotel…
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Tollring Achieves Ninth Consecutive ISO 9001 and Third Consecutive ISO 27001 Yesterday, Tollring successfully upgraded its ISO 9001:2008 accreditation to the new quality standard ISO 9001:2015 as well as renewing the esteemed ISO 27001 certification for information security throughout its operations and data centres.Following a rigorous two-day independent assessment, Tollring achieved flying colours in both…
Read MoreTollring eBook: Combat Telecoms Fraud, Don’t Just Cap It – Kill it! BT has gone live with Tollring’s new real-time Credit and Fraud Management System (CFMS) on its Wholesale Hosted Centrex (WHC) platform. The cloud-based CFMS has been delivered in BT Wholesale’s data centre to provide comprehensive real-time fraud detection and protection of the hosted…
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Understanding the ‘customer experience’ is increasingly seen as the key to competitive advantage. Creating a good customer experience is all about knowing what the customer wants and how the customer wants to obtain it.Although there are now many channels through which customers can engage with a business, the telephone remains the preferred method for…
Read More6 practical ways to use call recording in a way that will help you to understand your customers better: Return missed calls: Keep an eye on missed calls using call analytics, then return every missed call before they call a competitor, to instantly impact customer satisfaction levels. Listen to call recordings to hear how successful…
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