Bridging the Gap – UCaaS Meets CCaaS For businesses focussed on delivering great customer engagement, cloud-based contact centre features are an excellent enhancement to any unified communications solution. Managers and their teams gain access to a wide range of contact centre capabilities to fully understand the customer experience. Of course, call centre capabilities are not…
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Uxbridge, UK – 6th July 2021: Tollring launches Scam Protect, a cloud-based solution to help telecoms providers to reduce risk from scam calls, protect their network and customers, and meet regulatory obligations. Data from the UK’s National Fraud Intelligence Bureau (NFIB) has revealed that over £373 million was lost by repeat victims of fraud in the…
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Uxbridge, UK – 21 April 2021: Global software developer Tollring celebrates a boost to its Microsoft Gold Certified Partner status having achieved four Gold and one Silver competency certifications. The company has been awarded Gold for its best-in-class capability in Application Integration, Data Analytics, Application Development, and Cloud Platform alongside Silver in Project and Portfolio…
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Remote and flexible working is now an integral part of most organisations and it isn’t going away any time soon. A recent Gartner survey confirmed the situation, reporting that 82% of business leaders intend to let employees work at home some of the time and 47% saying that they would let them work at home…
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Compliance Remains Key Two, almost three, years on from the introduction of GDPR regulations, new challenges around voice recording compliance have emerged as a result of increased hybrid working across all types and size of business. The current environment, with more home workers, threatens an organisation’s ability to deliver recording compliance in many ways….
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Uxbridge, UK – 15th December 2020: Tollring, leaders in call analytics and call recording solutions, has been successful in renewing its ISO 9001 and ISO 27001 certifications. These internationally recognised qualifications demonstrate Tollring’s commitment to delivering the highest levels of technical capability, outstanding support, and information security management. In becoming ISO 9001 certified, Tollring has committed to quality across the business and for its customers. This involves defining quality-related responsibilities across every department and ensuring that customer’s quality requirements…
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