The choice of private cloud vs. public cloud is still very much subjective, with no ‘right’ answer – it depends heavily on a service provider’s priorities, vertical markets served, differentiation strategy, and approach to customer experience. While a public cloud approach is generally quicker to get up and running and will reduce support and maintenance…
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Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…
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Metier Integration Services and Tollring announce that their CallConnect GP application (formally known as Patient Connect) has undergone re-accreditation and achieved an EMIS Partners Certificate of Assurance. The award means that CallConnect GP meets EMIS quality standards and is fully authorised to connect to EMIS web services. EMIS Web help organisations to work towards NHS…
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2019 has been rife with consolidation and partnerships. During 2020, resellers need to minimise the uncertainty that comes with such a dynamic and unpredictable industry and look for service providers that have a clear strategy and can deliver scale, reliability and future-proof solutions. Whilst emerging technologies are exciting, they will not add value if they…
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Finding new business is, without a shadow of doubt, the toughest job of all for a reseller and it gets harder every day. The secret to winning new business is to fully understand your existing customers, what they bought and why they bought from you. It is not random, there will be patterns. You need…
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SMEs face many challenges including maintaining competitive advantage. Finding and retaining customers is a challenge, as well as staying ahead of the competition. Differentiation is and will always remain a key driver for SMEs. To survive one must stand out from the crowd and demonstrate capabilities that their peers may not have, however managing the…
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