Results: compliance

What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

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The rise of call recording in conjunction with analytics to achieve excellence in customer service

It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…

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Tollring partners with OrecX to deliver hosted call recording, fully integrated with iCS online

Contact teams can now access a single interface for VoIP call analytics and call recording. Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application.  OrecX provides contact centres and business VoIP providers with fully-featured, reliable and easy-to-use call recording software that installs remotely…

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Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

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