Results: compliance
Transition To iCallsuite
Plug, Play, Prosper: Add iCall Suite Call Recording to Your Portfolio Your trusted solution for future-proofed call recording on Mitel MiVoice Business Schedule a Demo Maximum value, minimum hassle Tollring’s iCall Suite call recording is a feature rich cloud-based solution trusted by over 20,000 end customer businesses across the globe. We record over 400,000 calls...Read More
BUSINESS ANALYTICS
Market-leading business analytics Identify real-time trends to increase productivity and improve customer service Business Analytics Tollring specialises in developing powerful business analytics solutions that seamlessly integrate with cloud UC telephony and Microsoft Teams. Modular in design and proven as best-of-breed, partners can select and brand the products that suit their portfolio, to add value to...Read More
7 Reasons Why You Should Record Calls
Call recording is a powerful business tool, particularly when integrated with call analytics. In particular, call recording provides clear advantages for service-centric organisations with a focus on customer service, such as legal firms, insurance companies, call centres, public agencies, health centres, doctors surgeries and any FCA regulated company that is legally bound to record calls….
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The Evolution of Call Recording
The advent of call recording via the cloud gives customers all the benefits of cloud-based systems whilst enabling the channel to deliver high quality services with increased revenues opportunities from storage and bandwidth. The Old Approach Up until recently, service providers had been building their own call recording services but soon found that delivering reliable…
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Top Tips When Considering Workforce Mobility
Fresh Business Thinking offers 10 top tips when considering workforce mobility: Equip line managers with easy to understand information on their remote workforce Create a culture and awareness of continuous usage and policy monitoring Make sure users can see the data that is available to the business so they are more aware and more accountable…
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