Tollring’s iCall Suite is trusted by over 20,000 businesses across the globe. We record over 400,000 calls in the cloud every day, helping our customers to better their customer experience and meet compliance obligations.

With full encryption, advanced flagging, tagging, clipping, scoring and secure sharing, you have everything you need to:

• Monitor call quality and staff performance to improve company standards and customer care
• Resolve “who said what” disputes
• Protect staff from abuse
• Train staff on call handling techniques and customer interactions to improve performance
• Rescue defecting customers
• Reveal customer service workflow issues
• Facilitate compliance (for industry regulation)

With over eight years of experience in providing call analytics and recording solutions to and through the Mitel ecosystem, we are well placed to support partners and end customers transition away from the unsupported Mitel solution.

By working with us, you can expect:

• A planned and fully supported transition process
• Dedicated account management, supported by a customer success team
• Technical onboarding support
• 24×7 technical support