Plug, Play, Prosper: Add iCall Suite Call Recording to Your Portfolio
Your trusted solution for future-proofed call recording on Mitel MiVoice Business
Maximum value, minimum hassle
Tollring’s iCall Suite call recording is a feature rich cloud-based solution trusted by over 20,000 end customer businesses across the globe. We record over 400,000 calls in the cloud every day, helping our customers to better their customer experience and meet compliance obligations.
When you add iCall Suite call recording to your portfolio, you can expect:
- A planned and fully supported onboarding journey
- Dedicated account management, supported by a customer success team
- Go-to-market resources
- Technical onboarding support
- 24×7 technical support ongoing
Market-leading functionality
With full encryption, advanced flagging, tagging, clipping, scoring and secure sharing, you have everything you need to help your customers:
- Monitor call quality and staff performance to improve company standards and customer care
- Resolve “who said what” disputes
- Protect staff from abuse
- Train staff on call handling techniques and customer interactions to improve performance
- Rescue defecting customers
- Reveal customer service workflow issues
- Facilitate compliance (for industry regulation)
End of Support for Mitel Call Recording (formerly known as Oaisys)
With over eight years of experience in providing call analytics and recording solutions to and through the Mitel ecosystem, we are well placed to support partners and end customers transition away from the unsupported Mitel solution.
Contact us to understand how we can help you to reduce your risk and future proof your solution.
