Results: compliance

How Analytics and AI are Changing Call Management

We are on the brink of a new stage in the evolution of business analytics with data from Omni-Channel (OC) Communications – not just phone calls but also Skype for Business interactions, cloud calls, video calls, web chats, web bots, emails, social media, etc –  where the analytics can be lifted out of their traditional silos, consolidated and easily analysed. This delivers incredible insights which will help deliver immense understanding…

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Collaboration Across the Channel to Combat Telecoms Fraud

The telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud.  Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…

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Call Recording for BroadWorks

BroadWorks Call Recording Call Recording for BroadWorks Service ProvidersFully integrated call recording and analytics in one single portal iCall Suite Call Recording from Tollring has been designed for the Cisco BroadWorks platform as part of a complete portfolio of business intelligence solutions. Call analytics coupled with call recording is a powerful combination, strengthening your product...Read More

Hosted Call Logging, Reporting Software

Hosted Call Logging  Hosted Call Logging Software Utilising our iC360 suite hosted platform, we can provide a fully managed service to ensure you get the very best from our call logging service. Our servers are hosted in the very best data centres and provide 24/7 access with security that meets the most stringent tests. What...Read More

White Papers

White Papers, Podcasts & Case Studies Access your copy White Papers Case Studies Podcasts & Webcasts Webinars Customer Experience Understanding and Leveraging Customer Experience Customer experience is overtaking price and product as a key differentiator, meaning it is essential for businesses to understand how their customers engage across all media channels. Download Customer Experience | Business Intelligence...Read More