More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…
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Telecoms fraud is a key area of cyber security and a multi-billion-pound business for criminals. With monetary damages more than double that of credit card fraud, it is an ongoing and ever-evolving threat with global calculations at £25.5bn per year and the UK being the 3rd most targeted country. Tollring estimates that it has saved…
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Tollring has been investing heavily in the business this past year in anticipation of further significant growth The Company’s customer base grew by 75% during the past year with their business analytics, fraud management and call recording solutions now being delivered to over 14,500 business customers globally, via an extensive channel network of over…
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Tollring sees the adoption of the General Data Protection Regulation (GDPR) as an evolution of data protection rather than a revolution. The need for consent underpins GDPR. Applying to any organisation that does business with the EU, GDPR regulation is focused on the rights of the individual, including; the right to be ignored, to be…
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With the GDPR deadline looming on 25th May 2018, businesses need to understand their role as a processor or controller of data under the terms of the new regulation, to appreciate how it affects them. Channel partners will need to rely on suppliers like Tollring to inform them on how their solutions facilitate GDPR compliance….
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We are on the brink of a new stage in the evolution of business analytics with data from Omni-Channel (OC) Communications – not just phone calls but also Skype for Business interactions, cloud calls, video calls, web chats, web bots, emails, social media, etc – where the analytics can be lifted out of their traditional silos, consolidated and easily analysed. This delivers incredible insights which will help deliver immense understanding…
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