Category: Analytics

Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

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Steria Rationalises Communications Strategy Using Tollring iC360 Suite

Steria has halved mobile phone expenditure using Tollring’s iC suite business intelligence software. Steria experienced a three-month return on their investment, achieving 67% of annual savings in areas including policy management, personal call management (cost recovery) and zero use lines. The majority of Steria’s employees carry company-provided mobile phones and it appointed Tollring, leaders in…

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Tollring Wins Business Intelligence & Analytics Solution of the Year

Tollring announced winner of their category at the prestigious IT Europa European IT & Software Excellence Awards 2013.Last night Tollring was delighted to be announced winner of the ISV category ‘Business Intelligence & Analytics Solution of the Year’ at the IT Europa European IT & Software Excellence Awards 2013. Their Steria case study demonstrated the…

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