Customer experience and digital transformation Ultimately, customer experience is all about accessibility and insight. It is important to make it easy for customers to engage, in the way they prefer, whilst also understanding and reviewing this engagement to ensure it is effective. For many organisations, this translates to funnelling every customer interaction via a…
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We are delighted to announce that we have won two categories at the highly regarded Comms National Awards! The ‘Best Call Management Application’ category was hotly contended and Tollring beat seven other providers to achieve the top spot. Our award-winning application, iCall Suite, offers scalable analytics and call recording for service providers and resellers…
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Tollring, the software developer behind the market leading communications analytics, call recording and anti-fraud product iCall Suite, has chosen BroadSoft Connections 2018 as the launch event for new features designed to add demonstrable value to BroadSoft partner propositions. Version 3.7 includes speech analytics, business performance reporting and dashboards based on SLAs and enhanced customer…
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Every business today is facing a host of new threats in the communications world. Telecoms service providers are no different, and the growing challenge that is VoIP and toll fraud is now estimated to cost £25.5bn globally; more than double that of credit card fraud. The traditional measures that service providers use to prevent this…
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The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…
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Finding new business is, without a shadow of doubt, the toughest job of all for a reseller and it gets harder every day. The secret to winning new business is to fully understand your existing customers, what they bought and why they bought from you. It is not random, there will be patterns. You need…
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