Tollring Invests in the Business in Preparation for Growth


Tollring has been investing heavily in the business this past year in anticipation of further significant growth

The Company’s customer base grew by 75% during the past year with their business analytics, fraud management and call recording solutions now being delivered to over 14,500 business customers globally, via an extensive channel network of over 800 service providers, distributors and resellers.  Growth in new customers has generated a 218% expansion of licenses/endpoints across the product portfolio on all platforms and 93% activated product licenses/endpoints is now from cloud services.

Tony Martino, CEO of Tollring says, “The challenge of business growth should not be underestimated, but with a continued focus on staff, customer requirements and delivering measurable value to partners, we are strengthening our team and working hard to deliver consistently high standards across the board.  Analytics is currently highly topical in telecoms and the evolution of analytics products over the coming 12 to 24 months will be extremely exciting.  We are laying the foundations needed to embrace significant change, to continue delivering cutting-edge products.”

Tollring notes the particularly strong performance of its latest iCall Suite fraud and credit management solution, iCS Protect.  Since launch in January 2017 through to February 2018, 95% of fraud incidents across platforms were stopped by iCS Protect’s intelligent analytics before hitting credit limits.  This suggests that relying on credit capping is vastly inadequate in the fight against fraud.  Based on the widely published average cost of damage of £10,000* per fraud attack, Tollring has saved its SP resellers and customers a staggering £91,010,000 in fraud damages in the past year.

Tony Martino continues, “Fraud and credit management is a massive growth area for Tollring.  Fraud protection is all about intelligent machine-learning, embracing shared responsibility and timely reactions.  Based on our success in 2017 we believe we will see a huge shift in the channel as they begin to take a more aggressive and proactive approach to tacking fraud across the industry.

To support business growth, Tollring has invested heavily in staff, including a major refurbishment and expansion into larger premises at its head office in Uxbridge.  Headcount has grown by 12% this year and by 56% the previous year to reach 68 employees worldwide.  The company predicts a further 25% growth in staff in the next financial year, to meet its rigorous software development roadmap plans.

As featured on the CCA website