Category: Analytics

Mid Market Call & Contact Centres

To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. ​This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…

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Do You Understand Your Customers’ Journey Through the Entire Business?

​To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…

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3rd Platform Sales Opportunities for the Channel

​Carl Boraman, Commercial Director at Tollring takes a look at the sales opportunities for channel partners as we approach the next IT revolution. Often called the Third Platform by analyst firms, this revolution is where the four technologies of mobile computing, social networking, cloud services and Big Data analytics come together. Increased worker mobility is…

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Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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5 Key Steps to Making Big Data Work for SMEs

Big data for SMEs is all about joining up various sources of data and using it to improve productivity and profitability. With accessibility via the cloud, big data enables smaller business to take advantage of the tools that were previously only available to larger corporates. Big data is basically a repository of information drawn from…

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Tollring awarded Most Innovative Cloud Call Analytics Solution

Tollring has been awarded Most Innovative Cloud Call Analytics Solution by CV Magazine in the 2016 Technology Innovator Awards.  These awards were designed to recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. Thank you to the person that nominated Tollring for…

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