Tollring has navigated its way through the current situation using a combination of its own iCall Suite and Microsoft Teams to ensure its people can manage effectively and in turn, deliver a good service to customers, and it is clear that if you have the right tools, you can understand how to handle any changes…
Read More
Uxbridge, UK 14th April 2020: In response to these challenging times, Tollring is supporting partners by offering new iCall Suite Analytics licences free of charge for new and existing customers until 1st June 2020. Tollring is also running a series of free weekly webinars to support this initiative, showing businesses how, in practise, they can…
Read More
The choice of private cloud vs. public cloud is still very much subjective, with no ‘right’ answer – it depends heavily on a service provider’s priorities, vertical markets served, differentiation strategy, and approach to customer experience. While a public cloud approach is generally quicker to get up and running and will reduce support and maintenance…
Read More
Uxbridge, UK 16th March 2020: In response to the public health emergency and requests for help from GP surgeries, Metier and Tollring have fast-tracked an update to their intelligent middleware software CallConnect GP (formerly Patient Connect) that provides a link between the clinical system and existing telephone system. The upgrade will enable GPs to better…
Read More
Metier Integration Services and Tollring announce that their CallConnect GP application (formally known as Patient Connect) has undergone re-accreditation and achieved an EMIS Partners Certificate of Assurance. The award means that CallConnect GP meets EMIS quality standards and is fully authorised to connect to EMIS web services. EMIS Web help organisations to work towards NHS…
Read More
10 February 2020 – The Netherlands: Tollring, the software developer behind the market-leading communications analytics, call recording, and anti-fraud product iCall Suite, has appointed Erica Bleij as European Regional Account Manager to oversee customer accounts and enhance its support for the regional partners. Erica’s appointment is part of Tollring’s ambitious plans for growth across the…
Read More