Category: iCall Suite Desktop

PCI DSS Call Recording Compliance When Taking Card Payments

The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection.  The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…

Read More
The future of Call Management

The Evolution of Call Management

Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…

Read More

The Future of Call Management for the Channel

Today call management applications are deployed either as on-premise, hybrid or cloud solutions.  From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device.  This will cover all of our channel needs as…

Read More

Contact Centre Analytics Alongside Business Call Analytics Delivers a Holistic View

​Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. ​Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…

Read More

Telecoms Expenditure/Expense Management Software

The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…

Read More