Category: iCall Suite Desktop

Telecoms Expenditure/Expense Management Software

The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…

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First Call Recording Product to Become Aastra A2P2 Certified

Tollring iCS Record (Call Recorder 2.1) has become the first call recording product to be certified by Aastra communication systems. Tollring is delighted to announce the official certification of Tollring iCS record call recording products on Aastra 400 communication systems. Aastra Telecom (UK) Ltd is the local arm of the global Aastra Technologies Group, the third…

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