Hybrid working is becoming the norm for many people through an increasing reliance on technologies like Microsoft Teams. As of the end of July 2021, Microsoft reported over 250 million daily users of Teams. This has placed a keen focus on workplace analytics, which can be leveraged by leaders to manage their people and their business….
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Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…
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What changed for salespeople in 2021? Salespeople have had to adapt rapidly to remote selling. Fortunately, the channel has been at the forefront of adopting the latest tools and technologies to exploit this new virtual selling environment. With customers relying on technology to survive, many channel businesses have achieved excellent results over the past 18…
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Microsoft Teams – still very much in demand With the accelerated shift to Cloud services, particularly Microsoft Teams, partners that previously had a stable portfolio selling hosted VoIP, on-premise and UCaaS from a mix of vendors are now looking to achieve a greater wallet share from the Microsoft Teams environment. Customers have learnt that they…
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In 2022, we’re going to see focus remain on how to effectively support staff throughout the shift to hybrid working. Alongside this, we know that a number of regulatory changes will see responsibility for minimising scam calling fall to service providers. These two dynamics will be key for the telecoms and UCaaS channel in the…
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Tollring’s Global Head of Sales, Andy Bannister, reflects on new dynamics in the call centre industry. Meeting expectations in times of change Customers expect their interactions with a businesses’ call and contact centre to be seamless regardless of whether it’s a large multinational or a mid-sized or smaller enterprise. Outside of the big traditional contact…
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