A changing channel for a changing world Online sales has become the norm and the relentless growth of B2B marketplaces is changing the landscape for the channel. Digital Commerce 360 projected for 2021 that the collective sales on B2B marketplaces would grow 130% and total $56.0 billion. Buying cycles and sales funnels are changing in…
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Melbourne, Australia – 7 April 2022: Access4, the leader in SaaS Unified Communication solutions for managed service providers (MSP), has strengthened its SASBOSS provisioning and management platform with the latest iCall Suite call analytics powered by Tollring. Access4’s SASBOSS platform eliminates the huge operational and strategic costs of implementing carrier grade unified communications, giving MSPs…
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Organisations are currently experimenting with their hybrid working arrangements, trying to discover the set-up that suits them best. Managers are looking for ways to both guide and trust their people who are split between home and office. And the workers are trying to adapt to new strategies of hot desking and planning commutes whilst showing…
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Differentiation is key if businesses are to compete effectively, and as global communities and marketplaces become the norm, companies are turning to customer experience in order to achieve that. However, how can businesses improve customer experience? What do they need to be able to understand and measure the experience they are providing? In truth it…
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Hybrid working is becoming the norm for many people through an increasing reliance on technologies like Microsoft Teams. As of the end of July 2021, Microsoft reported over 250 million daily users of Teams. This has placed a keen focus on workplace analytics, which can be leveraged by leaders to manage their people and their business….
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Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…
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