Tag: Value Add

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 James Sharrattin Analytics, Artificial Intelligence (AI)
July 10, 2025

Tollring and Red Cactus Forge Strategic Partnership to Expand Capabilities and Drive Customer Engagement

Tollring, a global leader in AI-powered communications analytics, call recording and fraud prevention, is proud to announce a new strategic and technical partnership with Red Cactus, a specialist in CRM integration solutions based in the Netherlands. This collaboration brings together two best-in-class cloud software providers to deliver enhanced value to joint customers and channel partners….

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 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), iCall Suite, Microsoft Teams, Service Providers, Uncategorised, Unified Communications
December 18, 2024

Overcoming Challenges and Embracing Opportunities in the Channel

The Biggest Challenges Facing Sellers in the Channel In today’s crowded market, resellers often struggle to differentiate themselves, both in terms of their technology offerings and their approach to sales. This competitive environment frequently results in a race to the bottom, as resellers feel compelled to compete on price rather than on the value they…

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Cloud, Customer Experience (CX), Microsoft Teams, Service Providers, teams phone, Third-Party Vendors, Uncategorised, Unified Communications
December 13, 2024

Tollring’s Analytics 365 on PingCo’s TCAP Platform Boosts CX for Teams 

Following the partnership announcement earlier this year, PingCo and Tollring are excited to introduce the integration of Tollring’s Analytics 365 Call Analytics service within PingCo’s TCAP Service Hub. This integration allows customers to easily self-provision Analytics 365 Call Analytics directly through TCAP in just minutes, bringing enhanced analytics capabilities seamlessly into the Microsoft Teams ecosystem….

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IP CoSell Eligble
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), Data Analysis, iCall Suite for Teams, Microsoft Teams, Service Providers, Unified Communications
November 28, 2024

Tollring Achieves Microsoft Azure IP Co-Sell Eligibility Status Across its Full Analytics 365 Portfolio

Tollring is proud to announce that all three of our SaaS Analytics 365 solutions for Microsoft Teams – Call Analytics, Call Recording with AI Analytics and Collaboration Analytics – have attained Microsoft Azure IP Co-Sell Eligibility status. This valuable qualification enables Tollring’s Analytics 365 Suite to add value to end customers whilst reducing their Microsoft Azure…

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Service Providers, SME, Third-Party Vendors, Unified Communications
November 6, 2024

The Future of Call and Contact Centres: Key Capabilities and Market Opportunities

Insights From Greg Easton, Head of Business Development at Tollring Core Features and Capabilities for Modern Call and Contact Centre Solutions Self-service, personalisation, and automation have become essential components of modern call and contact centre solutions, benefiting both customers and employees. These features empower customers to handle various actions independently while enabling staff to automate repetitive…

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Tony Martino Tollring
 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), Company News
November 6, 2024

Tollring Unveils New Brand Identity to Reinforce its Commitment to Gen AI Strategy

Uxbridge, UK – 21st November 2024: Tollring, global leaders in  AI-powered communications analytics, recording and fraud protection solutions, is thrilled to announce the launch of its new brand identity. The revamped brand reflects the company’s position as a leader in next generation cloud-based solutions and Gen AI technologies. The brand aligns Tollring with its new alliance…

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