London, UK – August 1, 2024 – In a move set to transform the landscape of voice analytics and recording, Micro Plus Software Ltd, operating as Tollring, has entered a strategic equity alliance with Amity Solutions. This collaboration aims to fast-track the development of innovative Generative-AI powered applications, enhancing Tollring’s product offerings and global reach….
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Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…
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The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…
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More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…
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Applications delivered via the public cloud provide the perfect solution for small and medium sized organisations. Businesses that are start-ups, are experiencing rapid growth or encounter fluctuating demand can access key business applications delivered as a pay as you use cloud service. Advantages over other deployment models The public cloud provides access to a wide…
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The finance sector is a highly competitive global marketplace. It is also one of the most heavily regulated with organisations under constant scrutiny to adhere to continued governance such as PCI compliance, Dodd-Frank Act compliance, MIFID II Compliance, and GDPR compliance. Cyber Security is a top priority as organisations strive to prevent cyber-threats, hackers and…
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