Tag: Integrated Call Management

Tollring and Amity Solutions Forge Equity Alliance to Accelerate Generative AI Innovation

London, UK – August 1, 2024 – In a move set to transform the landscape of voice analytics and recording, Micro Plus Software Ltd, operating as Tollring, has entered a strategic equity alliance with Amity Solutions. This collaboration aims to fast-track the development of innovative Generative-AI powered applications, enhancing Tollring’s product offerings and global reach….

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Understanding the Modern Workplace: Trends and Opportunities

Navigating Changes: The Greatest Differences In The Last 12 Months  The most significant change is that more people have returned to the office. Whilst there are many who are still remote, more people are back in the office, both willingly and reluctantly. In addition, companies have been more willing to recruit remotely than before. This…

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Tony Martino Tollring

Tollring Launches New Contact Centre Solution for Mid-Market

Uxbridge, UK – 6th October 2020: Tollring, leaders in Call Analytics and Call Recording solutions, has launched its new iCall Suite contact centre solution on the Cisco BroadWorks Cloud Calling platform. Optimised for customer-facing teams in the mid-market, it introduces new supervisor and agent consoles for call centre agent management, call control, team analytics and…

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Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…

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Demonstrating the Value of Communications Management 

More and more businesses of all sizes are now seeing and realising the benefits call management can offer. This is because call management, or call analytics as we refer to it, delivers immediate insight into customer interactions across the business and the service levels they are offering their customers. Call management also delivers insight around…

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Opportunities in Public Cloud

Applications delivered via the public cloud provide the perfect solution for small and medium sized organisations.  Businesses that are start-ups, are experiencing rapid growth or encounter fluctuating demand can access key business applications delivered as a pay as you use cloud service. Advantages over other deployment models The public cloud provides access to a wide…

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