Tag: Customer Service

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 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Customer Experience (CX), Service Providers, SME, Third-Party Vendors, Unified Communications
November 6, 2024

The Future of Call and Contact Centres: Key Capabilities and Market Opportunities

Insights From Greg Easton, Head of Business Development at Tollring Core Features and Capabilities for Modern Call and Contact Centre Solutions Self-service, personalisation, and automation have become essential components of modern call and contact centre solutions, benefiting both customers and employees. These features empower customers to handle various actions independently while enabling staff to automate repetitive…

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Tony Martino Tollring
 Iryna Ivashenkoin Analytics, Artificial Intelligence (AI), Company News
November 6, 2024

Tollring Unveils New Brand Identity to Reinforce its Commitment to Gen AI Strategy

Uxbridge, UK – 21st November 2024: Tollring, global leaders in  AI-powered communications analytics, recording and fraud protection solutions, is thrilled to announce the launch of its new brand identity. The revamped brand reflects the company’s position as a leader in next generation cloud-based solutions and Gen AI technologies. The brand aligns Tollring with its new alliance…

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 Iryna Ivashenkoin Company News, Customer Experience (CX)
July 9, 2024

CCO appointment to drive Tollring’s customer success strategy

Uxbridge, UK – 9th July 2024: Hilary Oliver has been appointed Chief Customer Officer (CCO) of Tollring to drive the company’s customer success strategy. Hilary extends her Chief Marketing and Experience role to now be responsible for existing customer revenues as well as ensuring that consistency in customer experience, customer satisfaction and retention remain integral...Read More
Tony Martino
 Iryna Ivashenkoin Analytics, call analytics, Call Management, Company News, Customer Experience (CX), Data Analysis, Microsoft Teams, Service Providers, Unified Communications
July 9, 2024

CallTower Partners with Tollring to Deliver Analytics 365 Call Analytics for Microsoft Teams

Salt Lake City, UT, Rochester, NY, Boston, MA, London  – 24th July 2024: — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced today they are partnering with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge...Read More
Tollring-Automation-and-Customer-Experience
 adminin Artificial Intelligence (AI), Customer Experience (CX), Support, Unified Communications
September 26, 2022

Striking the Balance: Automation and Self-Service Interactions for Customer Experience

When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm.   Successful CX is a result of well-thought–through customer journeys. Automation…

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craig hoile
 adminin Company News, Customer Experience (CX), SME, Support, Unified Communications
May 31, 2022

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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