The Changing Nature of Partnership Creation and Development The growth of digital marketplaces over the past year has been one of the most significant developments in how partnerships are formed. These platforms enable vendors like Tollring to expand our reach to a much broader partner ecosystem, while giving the channel easier access to proven solutions…
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Insights From Greg Easton, Head of Business Development at Tollring Core Features and Capabilities for Modern Call and Contact Centre Solutions Self-service, personalisation, and automation have become essential components of modern call and contact centre solutions, benefiting both customers and employees. These features empower customers to handle various actions independently while enabling staff to automate repetitive…
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Uxbridge, UK – 21st November 2024: Tollring, global leaders in AI-powered communications analytics, recording and fraud protection solutions, is thrilled to announce the launch of its new brand identity. The revamped brand reflects the company’s position as a leader in next generation cloud-based solutions and Gen AI technologies. The brand aligns Tollring with its new alliance…
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When everyone set up at home, the focus was on maintaining customer experience (CX). Initially, customers were considerate and willing to accept delays and automated messages about staff shortages. However, customers soon expected services to resume and lost sympathy if poor service became the norm. Successful CX is a result of well-thought–through customer journeys. Automation…
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