Artificial Intelligence (AI) Archives

James Sharrattin Analytics, Artificial Intelligence (AI), Service Providers

July 1, 2025

Enabling Success in the Hybrid Working Era: Insights for Providers, Resellers and MSPs

How hybrid working polices are changing working practices Hybrid working is now a permanent fixture, but one without a universal blueprint. Some organisations are keen to minimise and even stop home working, while there are many others that will maximise the many benefits that hybrid working delivers to their organisations. The outcome is a fragmented…

CallTower Partners with Tollring to Deliver Analytics 365 Call Analytics for Microsoft Teams

Salt Lake City, UT, Rochester, NY, Boston, MA, London – 24th July 2024: — CallTower, a global leader in delivering unified communications, contact center, and collaboration solutions, including Microsoft Teams, Webex by Cisco, and Zoom, announced today they are partnering with Tollring to deliver advanced call analytics on Microsoft Teams with Analytics 365. This cutting-edge...Read More

Anne Woollettin Artificial Intelligence (AI), Call Management, Call Recording, iCall Suite, Uncategorised

January 18, 2024

Adapting Your Tech Portfolio for Success in the Channel

The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More

Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Microsoft Teams

January 5, 2024

Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365

Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft. The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More

Recording Analytics Software with Artificial Intelligence

Anne Woollettin Artificial Intelligence (AI), Call Recording, Company News

November 13, 2023

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More

adminin Analytics, Artificial Intelligence (AI), Call Management, Cloud, Customer Experience (CX), Data Analysis, Fraud & Credit Management

July 13, 2018

Assessing the Impact of AI on Contact Centres

The Cloud is making the contact centre market more accessible to smaller organisations. This combined with the drive for customer service excellence and the need to address increasing competition means that even smaller organisations without formal call/contact centres can access and benefit from operating their own contact centre. We have seen this happening with other…