The Biggest Challenges Facing Sellers in the Channel In today’s crowded market, resellers often struggle to differentiate themselves, both in terms of their technology offerings and their approach to sales. This competitive environment frequently results in a race to the bottom, as resellers feel compelled to compete on price rather than on the value they…
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Historically, AI and technologies such as comprehensive call analytics were reserved for large enterprises due to the high costs, but this will shift during 2025. With decreasing costs of AI technology for vendors such as ourselves, together with more straightforward, off-the-shelf solutions, all sizes of business will be able adopt the technology without significant cost…
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How will the upcoming copper switch off change the telephony landscape in the UK? Like the pandemic, the switch off is going to change the telecom landscape significantly. It will be another catalyst to introduce some fantastic new services that are only available in the cloud, and it will generate another shift of momentum. The…
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New innovations and technologies have reshaped the call and contact centre space, bringing many new opportunities for organisations of all shapes and sizes. The pace of technology change has become faster than ever before and change like this can be very overwhelming for all of us, with a million and one questions around how this…
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What types of APIs are widespread across the channel? At Tollring our products have always been developed with APIs at the forefront of our thinking. We deliver the right information to the right people at the right time – and APIs facilitate this by allowing our users to consume real-time insights however they choose. APIs…
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How is the UC and collaboration market changing? The market is changing faster than ever. Acquisitions and mergers across all industries have increased by about 80% in the last year, with tech accounting for a fifth of the total deal value (source: Refinitiv). This is well-reflected in the unified communications space, with a great deal…
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