Tag: SME

craig hoile

Tollring Makes Top Channel Sales Hire

Uxbridge, UK – 31 May 2022: Tollring has appointed Craig Hoile as Head of Channel Sales to drive forward the performance and account management for all international partners and resellers of its analytics solutions. Craig’s role covers Tollring’s whole portfolio from iCall Suite analytics and call recording to the new Analytics 365 native app for…

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Harnessing flexibility and breaking through barriers: Cloud trends for 2022

Flexibility is driving the market Customers demand choice and flexibility when it comes to the deployment of technology. They care about where their data resides, its regional location, and security is forefront of mind. This means the channel needs to take time to understand business drivers and needs, and be able to offer a range…

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Creating value: Tackling threats to the channel ecosystem

A changing channel for a changing world Online sales has become the norm and the relentless growth of B2B marketplaces is changing the landscape for the channel. Digital Commerce 360 projected for 2021 that the collective sales on B2B marketplaces would grow 130% and total $56.0 billion. Buying cycles and sales funnels are changing in…

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How can Channel Partners Gain an Edge with Analytics?

Why are analytics solutions so valuable for businesses?  Analytics is one of the few value-adds that can be promoted even in tough times like COVID-19. Businesses that use analytics to monitor individuals and teams can clearly see the impact of performance on customer experience and focus on KPIs that matter right now. Ongoing measurement makes…

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Making Big Data Work for the SME: Call Management and Analytics

How can analytics be used as a source of new business? With analytics, businesses can understand how to achieve the best performance possible within the constraints of their technical and commercial resources. There are two key ways: customer segmentation and customer experience. Whilst previously the domain of larger enterprises, SMEs can now access essential analytics…

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