Today call management applications are deployed either as on-premise, hybrid or cloud solutions. From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device. This will cover all of our channel needs as…
Read MoreA Guide to Approaching Customers That Need to Monitor Calls but Do Not Have a Dedicated Call Centre The Informal Call Centre Proposition Often, many businesses do not appreciate that they have an informal contact centre, yet most will agree that more effective customer interactions are essential to their business. Resellers need to demonstrate how…
Read More
Today Tollring was announced finalist in two categories at the Comms Business Awards 2016. Tollring has been shortlisted for their iCall Suite product in the Channel Product of the Year (Software) category and this year Tony Martino, MD, has also been nominated for the Channel Entrepreneur of the Year award. Tollring is looking forward to…
Read MoreWe are keen to hear from you if you have written any iCall Suite end user case studies. Why?We can help you to extend the life of the case study by promoting it on social media, posting it on our website or by turning it into press coverage. How? We will promote your case study…
Read More
Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…
Read MoreTollring has enhanced its iCall Suite cloud call analytics and recording solution to include fraud detection alarming. The iCS Fraud module has been introduced to combat call fraud, enforce company policy and meet customer service levels by detecting variance in call activity as soon as it happens.The award winning iCall Suite now enables service providers…
Read More