Tag: Channel

Cloud opportunities for resellers

Are cloud-based services a key to building business value for the reseller? Is the OPEX based deployment model best for the customer, the reseller or both parties? According to Tony Martino, Managing Director of Tollring, the Cloud is changing the way customers are buying their telecoms services so providers must adapt fast.  The big opportunity…

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What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

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Channel Trends for 2015

By Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education.  When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk.  The return on investment was expected to…

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Call recording: achieving compliance

Although regulatory compliance is a call recording hot topic, Tollring customer statistics show that 75% of businesses are most concerned about adhering to ‘internal compliance’ in line with company quality assurance and policies. Monitoring call quality, staff performance, disputes and abuse, as well as on-going staff training, will be key drivers for any size business…

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Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

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