Tollring has enhanced its iCall Suite cloud call analytics and recording solution to include fraud detection alarming. The iCS Fraud module has been introduced to combat call fraud, enforce company policy and meet customer service levels by detecting variance in call activity as soon as it happens.The award winning iCall Suite now enables service providers…
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Oli Barker, Head of IP and UC at BT Wholesale and Tony Martino, MD of Tollring at the recent BT Wholesale Hosted Centrex Forum at Twickenham. BT has awarded a 3 year contract to Tollring to provide its call analytics products on the Wholesale Hosted Centrex (WHC) platform. The award-winning iCall Suite solution from Tollring…
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One of the most common benefits of cloud-based call management applications is their accessibility on any device at any time. More important than this, is the accessibility of the right information at the right time. This may be via at-a-glance dashboards, text messages or email alerts, for example. Expectations of business analytics applications run high…
Read MoreUnderstanding the ‘customer experience’ is increasingly seen as the key to competitive advantage. Creating a good customer experience is all about knowing what the customer wants and how the customer wants to obtain it. Given the many channels through which customers can engage with a business, organisations are building Customer Journey Maps (CJM) to help…
Read MoreAccording to a recent report from technology research firm Frost & Sullivan, hosted IP telephony and unified communications and collaboration (UCC) have reached mass adoption, as organisations increasingly turn to cloud infrastructure. Both small and larger organisations are driving this phenomenal growth in IP telephony as they use it to boost productivity, enhance flexibility and…
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Tollring is delighted to announce that it is the winner of The Best Call Management Solution category in the 2015 Comms National Awards.Tony Martino, MD of Tollring and his team collected the award at the Grand Connaught Rooms in London’s Covent Garden on Thursday 22 October. “This is a very special accolade given to us…
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