Tag: Call Analytics

Tollring will launch cloud call recording, fraud detection and multi-site supervisor analytics to the UK channel at Convergence Summit South 2015

Tollring will showcase the full iCS application on stand 9 at Convergence Summit in Sandown Park on 7th and 8th October 2015. Tollring will launch the latest versions of iCall Suite telecoms data analytics, recording & visualisation to the UK channel at Convergence Summit 2015.  The iCall Suite (iCS) application is available as a cloud (iCS…

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Tollring launches cloud call recording, fraud detection and supervisor analytics to the BroadSoft Community at BroadSoft Connections 2015 in Phoenix, Arizona, USA

Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future.  iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices.  New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…

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Telecoms Expenditure/Expense Management Software

The call management applications of today deliver valuable insight into a customer’s experience through detailed real-time call analytics, such as: Unreturned missed call reporting, which should be at the heart of any customer service strategy for improved customer satisfaction and retention. Such reporting has become more sophisticated, even enabling businesses to identify which calls were…

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Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK 

Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…

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Cloud opportunities for resellers

Are cloud-based services a key to building business value for the reseller? Is the OPEX based deployment model best for the customer, the reseller or both parties? According to Tony Martino, Managing Director of Tollring, the Cloud is changing the way customers are buying their telecoms services so providers must adapt fast.  The big opportunity…

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The increasing market demand for call management applications for hosted/cloud telephony

A discussion in this month’s Microscope magazine quotes Tollring’s MD, Tony Martino as he highlights the increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on...Read More