To deliver customer service excellence, it is imperative that organisations understand their customers and review their experience of interacting with the business. This means plotting the various potential customer journeys through the business, not just those that pass through the call centre. Analytics lie at the heart of any business and remain the leading factor…
Read MoreTollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection. Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…
Read MoreTollring has been awarded Most Innovative Cloud Call Analytics Solution by CV Magazine in the 2016 Technology Innovator Awards. These awards were designed to recognise and reward the individuals, departments and firms behind the ground-breaking developments that change the way we do business for the better. Thank you to the person that nominated Tollring for…
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Today call management applications are deployed either as on-premise, hybrid or cloud solutions. From June, Tollring is launching the latest iteration of iCall Suite call analytics and recording as one single solution deployed in the cloud, as a hybrid model or on-premise, accessible on any device. This will cover all of our channel needs as…
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Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…
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Tollring is delighted to be announced finalist in the category Most Innovative SMB Product of the Year at the UK Cloud Awards 2016.Tollring entered iCall Suite, their fully integrated cloud call analytics and recording solution, and is looking forward to the awards ceremony on April 12th. View the UK Cloud Awards 2016 shortlist online:http://www.ukcloudawards.co.uk/2016-shortlist
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