AI Archives - Tollring

James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Company News, Data Analysis, iCall Suite Desktop, Microsoft Teams

August 1, 2024

Understanding the Modern Workplace: Trends and Opportunities

Navigating Changes: The Greatest Differences In The Last 12 Months The most significant change is that more people have returned to the office. Whilst there are many who are still remote, more people are back in the office, both willingly and reluctantly. In addition, companies have been more willing to recruit remotely than before. This…

Tollring and Amity Solutions Forge Equity Alliance to Accelerate Generative AI Innovation

London, UK – August 1, 2024 – In a move set to transform the landscape of voice analytics and recording, Micro Plus Software Ltd, operating as Tollring, has entered a strategic equity alliance with Amity Solutions. This collaboration aims to fast-track the development of innovative Generative-AI powered applications, enhancing Tollring’s product offerings and global reach….

Adapting to Tomorrow: The Shifting Landscape of as-a-Service

Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More

Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Microsoft Teams

January 5, 2024

Tollring achieves Microsoft Azure IP Co-Sell Ready Status for Analytics 365

Uxbridge, UK – 5th January 2024: Tollring’s Analytics 365 has been granted Microsoft Azure IP Co-sell Ready status following its inclusion in the Microsoft Azure and AppSource Marketplaces. Achieving co-sell ready status reflects Tollring’s continued commitment to working closely with Microsoft. The collaborative agreement enables Tollring to work directly with Microsoft sales teams and partners...Read More

Recording Analytics Software with Artificial Intelligence

Anne Woollettin Artificial Intelligence (AI), Call Recording, Company News

November 13, 2023

Tollring announces the launch of AI-powered call recording

Uxbridge, UK – 11 December 2023: Tollring will announce the launch of AI-driven cloud call recording solution, Record AI in January 2024. Record AI will empower every organisation, commoditising AI automation to deliver platform-agnostic compliance call recording and intelligent automated analysis of calls. Initially delivered on Session Border Controllers for IP networks, Microsoft Teams and...Read More

adminin Artificial Intelligence (AI), Call Recording, Cloud, iCall Suite, Unified Communications

October 15, 2018

What is next for interaction management, integration and reporting?

The trends driving innovation in the customer interaction management, integration and reporting space From Tollring’s perspective, innovation is being driven by a number of individual factors and wider trends, including: Changes in the way that customers want to engage with businesses – the method they want, when they want, and with consistency. A renewed focus…