Tag: Mitel

Tollring Plans Expansion

Tollring Plans Expansion Following Exceptional Financial Results

Software development company Tollring is planning further UK and international expansion after achieving 42% growth in turnover leading to a doubling of its profits. The expansion includes extending its Uxbridge-based office into larger upgraded facilities, and growing both mature partnerships and new relationships across EMEA, Australia and the USA. 2016 was a significant year as…

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Tollring launches iCall Suite 2016 for improved customer management 

Tollring launches iCall Suite 2016, a fully integrated multi-tenant call analytics and call recording service for powerful data visualisation and fraud detection.  Organisations can monitor business-critical call metrics by accessing real-time reports, intuitive dashboards, visual wallboards and call recordings via live tiles that are optimised for mobile devices. Channel partners such as BT, Mitel and…

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Contact Centre Analytics Alongside Business Call Analytics Delivers a Holistic View

​Tollring delivers contact centre (CC) analytics alongside business call analytics to provide a holistic view of the business environment. ​Over the last few years, Tollring has been working with technology partners such as Mitel, BroadSoft, Ericsson-LG and Samsung who want to deliver a richer CC solution. These companies are embedding our analytics into their systems…

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Meeting the demands of the channel

100% focus on tier one channel partners enables Tollring to understand the needs of individual channels and their portfolios, and to tailor the iCall Suite proposition to their particular requirements – at a level that would not be possible if the product was delivered to both direct and indirect customers.Although the elimination of channel conflict…

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