Tag: Integrated Call Recording
Take control of your customers’ journey: 10 ways that a business can improve customer interactions through better use of their phones
10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
Read MoreWhat is on the horizon for resellers selling call management in the cloud
Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions. There is also big demand for call management apps on mobile devices. We are also seeing…
Read MoreThe rise of call recording in conjunction with analytics to achieve excellence in customer service
It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…
Read More2015 Call Recording Trends
The demand for call recording continues to grow amongst SMEs. Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight. Monitoring call quality and staff performance, resolving “who said what” disputes,…
Read MoreTollring partners with OrecX to deliver hosted call recording, fully integrated with iCS online
Contact teams can now access a single interface for VoIP call analytics and call recording. Tollring is pleased to announce their partnership with OrecX to deliver call recording playback and analytics within the iCS online application. OrecX provides contact centres and business VoIP providers with fully-featured, reliable and easy-to-use call recording software that installs remotely…
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