Tag: Integrated Call Recording

Channel Trends for 2015

By Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education.  When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk.  The return on investment was expected to…

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Key Call Recording Channel Trends 2014

Integrated call recording In 2014, rather than being sold as a standalone product, call recording solutions will become more feature rich and increasingly integrated with organisations’ wider business systems, databases and process. This more innovative use of call recording technologies will provide both the means and requisite business intelligence to enhance organisations’ customer experience. For…

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