Tag: Call Management
Take control of your customers’ journey: 10 ways that a business can improve customer interactions through better use of their phones
10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
Read MoreWhat is on the horizon for resellers selling call management in the cloud
Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions. There is also big demand for call management apps on mobile devices. We are also seeing…
Read MoreThe rise of call recording in conjunction with analytics to achieve excellence in customer service
It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…
Read MoreTollring selects SIPHON Networks as distribution partner
SIPHON partners Tollring to enable Hosted Telephony Service Providers and Telecoms Resellers to deliver cutting edge telecoms data analytics & visualisation. SIPHON Networks Ltd (SIPHON), a leading UC technology and services company, and Tollring, a leading provider of telecoms data analytics and visualisation solutions, today announced a distribution agreement for Europe. icall suite (iCS)…
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Daisy Wholesale selects Tollring as call reporting and analytics partner for HVX offering
Tollring selected as call reporting and analytics partner for Daisy Wholesale’s HVX offering Daisy Wholesale has collaborated with Tollring to enhance its Hosted Voice Exchange (HVX) offering with cutting-edge telecoms data analytics and visualisation to enhance business productivity.Tollring is providing white-labelled call reporting that seamlessly integrates with the HVX cloud telephony platform, to enable customer-facing…
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