Daisy Wholesale selects Tollring as call reporting and analytics partner for HVX offering
Daisy Wholesale has collaborated with Tollring to enhance its Hosted Voice Exchange (HVX) offering with cutting-edge telecoms data analytics and visualisation to enhance business productivity.Tollring is providing white-labelled call reporting that seamlessly integrates with the HVX cloud telephony platform, to enable customer-facing teams with target commitments to monitor inbound and outbound calls on any mobile device.
HVX Call Reporting, an intuitive ‘click and drill’ application, is easy to deploy and enables businesses of any size to view call metrics critical to their business. Through a series of reports, dashboards and wallboards, which have been optimised specifically for mobile devices, managers can frequently monitor caller tolerance, percentage of calls answered, abandoned calls and unresolved missed calls, to improve customer service and achieve goals.
Graham Harris, Product Director for Cloud at Daisy Wholesale comments: “At Daisy Wholesale, we only select ‘best of breed’ partners to produce the most competitive offerings for the channel. After an extensive evaluation, Tollring’s innovative, proven call management technology and outstanding technical competence meant that they were the natural partner for us.
“Strengthening our solution with detailed reporting capabilities means that our partners can go to market with a hosted voice product that not only provides high quality voice communication, but the tools for end-users to analyse business-critical data in order to enhance performance. And because the application is accessible via mobile devices, it means that we can support the increasingly popular trend of flexible working that is on the rise among the SME market.”
Tony Martino, MD of Tollring comments: “We are proud to be partnering with Daisy Wholesale to enrich its HVX offering. Not only is our company at an exciting stage of global development, our solutions portfolio has never been stronger. Product development lies at the heart of our organisation to deliver the latest technologically advanced data intelligence solutions.”
Ideal for businesses requiring enhanced level reporting and ‘real-time’ analytics, the premier module delivers call data at the end of every call, detailed reports, report scheduling and customisable dashboards. Premier reporting also provides ‘live’ wallboards, ACD information, calls queuing and user presence.
Both Daisy Wholesale and Tollring will be attending this year’s Convergence Summit South event, held at Sandown Park on 8th-9th October. To find out more about HVX and its integrated applications, you can see Tollring on stand 9 and Daisy Wholesale in the Daisy Wholesale VIP Lounge.
View article in Comms Dealer.