Tag: Call Management

HomeCall Management
 Jennifer Normanin Analytics, Call Recording, Cloud, Data Analysis, iCall Suite, iCall Suite Cloud, iCall Suite Desktop, Service Providers, Unified Communications
January 5, 2023

Tollring Empowers Mitel Customers with New Call Recording Insights

Uxbridge, UK – 5 January 2023: Tollring launches new cloud call recording and evaluation in iCall Suite Business Analytics for Mitel MiVoice Business, to improve customer experience and support compliance. Uniquely integrating call analytics with call recording, iCall Suite Business Analytics takes customer experience to a new level. This powerful combination offers predictive intelligence based...Read More
CNA Award Winners 2022 Tollring
 Jennifer Normanin Awards, Call Management, Company News, Uncategorised, Unified Communications
October 19, 2022

Tollring Wins Award for Best Call Management Solution 2022

Tollring is thrilled to have won the Best Call Management Solution category at the Comms National Awards 2022 held at London’s Hilton Hotel on Park Lane on 13 Oct 2022.  This award is for everyone at Tollring who helps us develop and take to market our leading call analytics software, iCall Suite. Now holding 4‘Best…

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 Jennifer Normanin Analytics, Call Management, Data Analysis, Unified Communications
June 28, 2022

Bringing Detailed Analytics into the Microsoft Teams Ecosystem

Why should partners be investing in the Teams ecosystem? There are now nearly 300 million users dependent on Microsoft Teams – and the channel opportunity is to add value. There are many third-party applications and the channel should do their research to identify the apps most relevant to their target audience and the ones that…

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 Jennifer Normanin Analytics, Artificial Intelligence (AI), Call Management, Call Recording, Cloud, Unified Communications
March 29, 2022

Understanding Hybrid Workers with Microsoft Teams

Organisations are currently experimenting with their hybrid working arrangements, trying to discover the set-up that suits them best. Managers are looking for ways to both guide and trust their people who are split between home and office.  And the workers are trying to adapt to new strategies of hot desking and planning commutes whilst showing…

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 Jennifer Normanin Analytics, Call Management, Call Recording, Cloud, Data Analysis, iCall Suite, iCall Suite Cloud, iCall Suite Desktop, Support, Unified Communications
January 24, 2022

Why call analytics solutions are crucial in the changing work landscape

Gavin Jones, Channel Director at BT Wholesale and Tony Martino, CEO at Tollring, have teamed up to share the opportunity of call analytics solutions with the channel and provide an overview of how the two companies are working together to support their channel partners. How and where we work is changing. The past year has…

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 Jennifer Normanin Call Management, Call Recording, Cloud, iCall Suite, iCall Suite Cloud, iCall Suite Desktop, Unified Communications
January 19, 2022

Cisco Certifies Latest Version of Tollring’s iCall Suite Call Recording on BroadWorks

Uxbridge, UK – 19th January 2022: Cisco Systems has verified that the iCall Suite Call Recording platform from Tollring, a member of the Cisco Solution Partner Program, has been awarded compatibility status with Cisco BroadWorks. Tollring is a global provider of cloud call recording and analytics for Cisco BroadWorks. The Call Recording component within iCall…

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