The highest value contact centre in the world is not a contact centre. Contact centres have been very successful at collecting statistics on the number of calls received, how long it takes to answer calls and the time to resolve callers’ requests. However, the contact centre can only measure what it sees rather than the…
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BT Wholesale is equipping its resellers with new comprehensive tools to detect and protect against fraud and manage customer credit limits, by providing access to Tollring’s real-time Credit and Fraud Management System (CFMS). Resellers using the BT Wholesale Hosted Centrex (WHC) platform and SIP Trucking Products now have access to Tollring’s cloud-based CFMS. This is…
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Tollring will unveil the latest iCall Suite (version 3.5) feature enhancements on Booth 28 at BroadSoft Connections in Phoenix, Arizona on 22nd to 25th October 2017, including improved API framework support and extensive language support. Tollring will also showcase the latest release of its proven cutting edge fraud and credit management capability with its unique…
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The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection. The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…
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Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…
Read MoreThe telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud. Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…
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