Tollring recently gained certification to international standard ISO/IEC 27001 for Information Security Management. The company’s focus on information security not only demonstrates that best practice controls are in place, but helps Tollring regularly identify and mitigate threats to information. The ISO 27000 family of standards helps organisations to keep information assets secure. ISO/IEC 27001 is…
Read More10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service. In the past such solutions were…
Read MoreTollring was today announced finalist in the category Most Innovative SMB Product of the Year at the UK Cloud Awards 2015. Tollring entered iCS Online for the award, which delivers fully integrated cloud call analytics for powerful data visualisation, accessible via any internet-facing device. Winners will be announced at the awards ceremony next month on March…
Read MoreIt is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…
Read MoreThe demand for call recording continues to grow amongst SMEs. Not only has the cost reduced, but more and more businesses recognise value far beyond the regulatory protection call recording provides, as they discover that the mining of these calls reveals invaluable customer insight. Monitoring call quality and staff performance, resolving “who said what” disputes,…
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