Category: Company News

Will your Customer Journey Map (CJM) bypass the call centre?

The ultimate aim of a business is to create a positive customer experience which produces an engaged customer – someone who is likely to make future purchases. For this reason the customer experience is increasingly seen as the key to competitive advantage in every industry. Given the many channels through which customers can engage with…

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Tollring shortlisted as finalist for Best Call Management Solution at the CN Awards 2015

We are proud to announce that Tollring has been shortlisted as finalist in the Best Call Management Solution category at the Comms National Awards 2015. Now in its 15th year, the CN Awards is the ICT channel’s most respected and coveted awards programme. Comprising reseller/solution provider and vendor categories the awards are independently judged by…

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Tollring will launch cloud call recording, fraud detection and multi-site supervisor analytics to the UK channel at Convergence Summit South 2015

Tollring will showcase the full iCS application on stand 9 at Convergence Summit in Sandown Park on 7th and 8th October 2015. Tollring will launch the latest versions of iCall Suite telecoms data analytics, recording & visualisation to the UK channel at Convergence Summit 2015.  The iCall Suite (iCS) application is available as a cloud (iCS…

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Tollring launches cloud call recording, fraud detection and supervisor analytics to the BroadSoft Community at BroadSoft Connections 2015 in Phoenix, Arizona, USA

Tollring is launching the latest modules of iCall Suite (iCS) telecoms data analytics & visualization at BroadSoft Connections 2015: Define The Future.  iCS version 2.1 delivers powerful call recording, flexible storage and multi-site analytics, accessible from all smart devices.  New fraud protection detects anomalies in call activity immediately and iCS Contact provides enhanced contact centre…

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The latest sporting achievements from Tollring

On Sunday, Phil Regan from Tollring successfully completed the challenging 1/2 Iron Distance Triathlon at Pembroke Bay in Guernsey. The  race started with a sea swim in Pembroke Bay, followed by a bike course across the length of Guernsey and ended with a north coastal run.  Congratulations from all of us at Tollring, Phil!

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