The PCI Security Standards Council (SSC) is a global forum for the ongoing development, enhancement, storage, dissemination and implementation of security standards for account data protection. The SSC issues guidance to companies that take bank or credit card payments and record calls. PCI DSS Guidance Are audio/voice recordings containing cardholder data and/or sensitive authentication data…
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Making big data work for SMEs is about improving profitability, retaining customers and achieving an edge in the highly competitive SME market. Improvements in Customer Service and the ‘Customer Experience’ is therefore the biggest selling point of Big Data and should be the primary focus when presenting the concept to customers. Make it visual –…
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Disruption is part of the natural evolution of technology. Disruptive technologies or services are generally innovative or ground breaking. It sounds negative but is in fact positive and great for those new in a market. Disruption is happening everywhere. We don’t always think of things as being disruptive because they’ve led to good changes. When…
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Call management software has evolved far beyond the call loggers of old, with the market continually evolving. The development of communications management over the last three years has been phenomenal and is now so much more than call logging or call management. Communications management has taken on a completely different look today compared to five…
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Software development company Tollring is planning further UK and international expansion after achieving 42% growth in turnover leading to a doubling of its profits. The expansion includes extending its Uxbridge-based office into larger upgraded facilities, and growing both mature partnerships and new relationships across EMEA, Australia and the USA. 2016 was a significant year as…
Read MoreThe telecoms industry has a collective responsibility to combat telecoms fraud, with its monetary damages currently estimated to be more than double that of credit card fraud. Not only can fraud put considerable strain on relationships across the supply chain, it can ruin customer confidence, increase churn and result in bad debt. One of the…
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