Tag: Competitive Differentiation

HomeCompetitive Differentiation
 adminin Analytics, Company News, iCall Suite, iCall Suite Cloud
May 14, 2015

Tollring signs OEM contract with Mitel to deliver call reporting and analytics for its MiCloud offering in the UK 

Tollring’s iCall Suite (iCS) Online business productivity tool will further enhance Mitel’s MiCloud suite of cloud ready solutions for MiVoice, MiCollab and MiContactCenter with cutting-edge cloud call analytics and data visualisation tools. iCS Online integrates seamlessly with the Mitel MiCloud Enterprise Unified Communications as a Service (UCaaS) solution and enables businesses of all sizes to…

Read More
 adminin Analytics, Call Recording, Company News, iCall Suite
March 5, 2015

Take control of your customers’ journey:  10 ways that a business can improve customer interactions through better use of their phones

10 ways that a business can improve customer interactions through better use of their phones Inbound and outbound calls can be monitored using call management solutions that not only enable clients to deliver a quantifiable return on any telecoms investment, but are also proven to drive excellence in customer service.  In the past such solutions were…

Read More
 adminin Analytics, iCall Suite, iCall Suite Cloud
February 25, 2015

What is on the horizon for resellers selling call management in the cloud

Increasing demand for call management for hosted telephony There is increasing market demand for call management applications for hosted/cloud telephony that are easy to deploy and offer the same level of analytics and overall functionality as on premise solutions.  There is also big demand for call management apps on mobile devices. We are also seeing…

Read More
 adminin Call Recording, Company News
February 5, 2015

The rise of call recording in conjunction with analytics to achieve excellence in customer service

It is estimated that the UK call recording and quality monitoring market today is worth in the region of £2.0 billion according to industry estimates from two separate analysts Frost and Sullivan and Data Monitor. Frost & Sullivan forecasts that hosted agent performance optimisation (APO), which includes call recording, customer interaction analytics, performance and quality…

Read More
 adminin Analytics, Call Recording, Company News
October 28, 2014

Channel Trends for 2015

By Tony Martino, Managing Director, Tollring The impact of the Cloud Traditionally, technology contracts involved hardware, software, services, integration and education.  When the customer signed a contract they agreed to take on the cost and complexity associated with the capabilities of the deal, thus taking all the risk.  The return on investment was expected to…

Read More
 adminin Analytics, iCall Suite
April 14, 2014

The Evolution of Call Management

Adding margin-rich solutions to the offering not only adds value to the sale and differentiates one reseller over another, but most importantly increases revenue.  Simon Whatley from Tollring believes that “resellers are missing out on a huge opportunity by selling call management only when requested.  Our most successful resellers are those that sell 100% of…

Read More
1 … 3 4 5 6