Tag: Competitive Differentiation

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 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Call Recording, Customer Experience (CX), Microsoft Teams
April 14, 2025

The Evolution of Business Communication: What Resellers Need to Know

How has the business communications market changed? Following COVID19, businesses quickly transitioned to digital communication platforms like Microsoft Teams in order to fulfil hybrid working needs, transforming communication norms practically overnight. Since then, the focus on customer experience has been a priority for most businesses – no matter how their hybrid working policies have evolved….

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 James Sharrattin Analytics, call analytics, Call Management, Call Recording, Microsoft Teams, Service Providers, Support, teams phone
April 11, 2025

Horizon Telecom Enhances Microsoft Teams Offering with Tollring’s Analytics 365 Suite

We’re excited to announce our latest partnership with Horizon Telecom, a leading next-generation telecom-as-a-service provider. Horizon Telecom has chosen to integrate our Analytics 365 Call Analytics and Call Recording with Conversation Analytics into its Microsoft Teams services. This enables Horizon Telecom to offer its customers enhanced visibility and control over their telephony solutions, further strengthening…

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 Anne Woollettin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Customer Experience (CX), iCall Suite, Microsoft Teams, Service Providers, Uncategorised, Unified Communications
December 18, 2024

Overcoming Challenges and Embracing Opportunities in the Channel

The Biggest Challenges Facing Sellers in the Channel In today’s crowded market, resellers often struggle to differentiate themselves, both in terms of their technology offerings and their approach to sales. This competitive environment frequently results in a race to the bottom, as resellers feel compelled to compete on price rather than on the value they…

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IP CoSell Eligble
 James Sharrattin Analytics, Artificial Intelligence (AI), call analytics, Call Management, Call Recording, Cloud, Company News, Customer Experience (CX), Data Analysis, iCall Suite for Teams, Microsoft Teams, Service Providers, Unified Communications
November 28, 2024

Tollring Achieves Microsoft Azure IP Co-Sell Eligibility Status Across its Full Analytics 365 Portfolio

Tollring is proud to announce that all three of our SaaS Analytics 365 solutions for Microsoft Teams – Call Analytics, Call Recording with AI Analytics and Collaboration Analytics – have attained Microsoft Azure IP Co-Sell Eligibility status. This valuable qualification enables Tollring’s Analytics 365 Suite to add value to end customers whilst reducing their Microsoft Azure…

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 Anne Woollettin Artificial Intelligence (AI), Call Management, Cloud, Service Providers, Unified Communications
February 8, 2024

Adapting to Tomorrow: The Shifting Landscape of as-a-Service

Subscription Services Gain Momentum: A Preferred Choice for Organizations Subscription services means lower risk for end customers. It enables organisations to try new services more affordably, without any long-term contracts or setup costs. It also enables greater flexibility, so organisations can change subscriptions as their business evolves and only pay for what they need. For...Read More
 Anne Woollettin Artificial Intelligence (AI), Call Management, Call Recording, iCall Suite, Uncategorised
January 18, 2024

Adapting Your Tech Portfolio for Success in the Channel

The Demand and Decline of Technologies Analytics and AI-driven analytics are massively in demand since they can improve customer experience and enable providers to be more competitive. The latest technologies empower analytics to add value to both the channel provider’s proposition and their customer’s business. Analytics have become essential in business, driving better and smarter...Read More
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