Download the Resolving Missed Calls
The Key to Transforming Customer Service
What’s in this White Paper?
In this white paper, Tollring explores the new landscape of customer behaviour on the telephone and highlights challenges for businesses in the digital age. An Accenture report showed that 66% of customers switched companies at least once due to poor service in the last year. A simple and practical instance of turning a negative customer experience into a positive one is using landline telephony to make informed ringbacks to customers attempting contact.
- A UK company with 900+ branches estimated that just a 5% improvement in call resolution would add £3.3m to its bottom line
- Digitally enabled communications empowers customers to switch to competitors more easily
- Missed call management can counterbalance shortcomings in other channels
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