Business Analytics for BroadWorks and Webex Calling
Adding Value to Service Provider PortfoliosA Suite of Workforce Productivity Tools in One Single Portal
iCall Suite from Tollring has been designed for BroadWorks and Webex Calling to provide the industry’s most comprehensive portfolio of business intelligence solutions.
With remote working and a focus on customer experience on the rise, Service Providers have a new opportunity to drive revenue from their call data.
As experts in data visualisation, call reporting and call recording, Tollring has been working with service providers for years, helping them to make the most of their data, to widen their addressable market and to increase ARPU.
Tollring business analytics, built for BroadWorks and Webex Calling, provides simple wallboards through to sophisticated and fully customisable call reporting and fully integrates with other modules such as call recording and fraud and credit management.
Users are added by an administrator and they can then log into iCall Suite via a web browser. It is fully integrated with the Broadworks platform and no third party apps are required.