Tollring Launches iCall Suite Analytics for Cisco Webex Calling at WebexOne
Uxbridge, UK – 3 December 2020: Tollring, leaders in business analytics and call recording globally, launches its iCall Suite call reporting solution for Cisco’s Webex Calling platform. Tollring analytics deliver business critical customer interaction data to help organisations improve staff productivity at every customer touchpoint to maximise customer experience.
Channel providers can now benefit from iCall Suite analytics on Webex Calling to help their customers to better understand team performance and end-customer journeys through detailed reporting, wallboards and dashboards. Tollring’s simple, flexible and scalable licensing model enables end users to subscribe to the features they need in their business, meeting the needs of every size or type of business.
Tony Martino, CEO of Tollring says, “Having already worked with the Cisco BroadWorks platform for many years, we are delighted to strengthen our offering by launching iCall Suite for Cisco Webex Calling. Service providers and their partners can now easily add analytics into their Webex Calling proposition to further differentiate and add value to their services. We are excited to launch this new solution at the upcoming WebexOne virtual event.”
Tollring is participating in the WebexOne event to showcase this new call reporting for Webex Calling as well as the new launch of supervisor and agent consoles for mid-market contact centres on Cisco BroadWorks. These new collaborative workspaces enable supervisors to understand customer interactions, predict trends, and influence the performance of agents, as well as providing agents with control over their interactions to consistently deliver the best customer experience.